- What is 'IT Outsourcing'
and what is 'Offshore Outsourcing'?
- Is my company an
outsourcing candidate?
- Do offshore programmers
write code in their native language?
- What type of team does
Rheal have?
- How does Rheal price
its projects?
- What type of processes
does Rheal have in place?
- How does Rheal ensure
quality?
- Is the code documented?
- How do I know what's going
on as the project progresses?
- Who owns the rights for
the source code?
1. What is 'IT
Outsourcing' and what is 'Offshore
Outsourcing'?
Ans. In the first sense, "IT
outsourcing" means hiring somebody outside
your company to provide IT services.
Outsourcing is most common for companies whose
IT needs are well known in advance. IT
outsourcing can also mean hiring someone to be
your IT department. Such a partner must have
people who can work closely with your staff to
understand your unique business problems so
that you can deliver, implement, and service
unique solutions.
Offshore Outsourcing of software is simply
software development at another location, a
facility connected with the client's location
using high-speed data communication links to
allow engineers and managers to communicate on
a real-time basis. Clients on the other side
of the globe can monitor developments and
project milestones on an up-to-the-minute
basis, ensuring both quality and progress.
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2. Is my company an
outsourcing candidate?
Ans. Outsourcing used to be a tactic
to improve operations and financial
performance of troubled organizations. Today's
outsourcing has evolved to be a preferred
method of doing business by companies for
numerous positive reasons.
You MAY be an outsourcing candidate IF you
are asking yourself:
- Are my resources being utilized
effectively?
- Do the department's objectives support
the corporate direction?
- Can my IT department enhance our
corporate financial goals?
- Are the current resources capable of
supporting new technology?
- Is there a quicker, more effective
method to handle these issues?
- Should we consider an offshore solution?
- Are 40% savings for real; what are the
after-shock effects?
- Will employees have a basis for a
litigation? What are their options?
- If I make the wrong decision, what are
the consequences?
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3. Do offshore programmers
write code in their native language?
Ans. All code is written using the
same tools employed by developers in the U.S.,
and in English. Development team members have
strong English skills and good virtual
communication skills. The Client has the
opportunity to work with the team leader and
review blueprints as they are prepared and
will thus be able to very quickly assess the
team's communication skills. In the worst
case, we can swap team members or even entire
teams to meet Client expectations.
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4. What type of team does
Rheal have?
Ans. At Rheal, we have built a
culture that attracts exceptionally talented
people; People who thrive on and have an
intense passion for understanding and solving
implementation problems for our customers. We
mostly recruit our engineers with degrees from
the Indian Institute of Technology (IIT),
India's equivalent to MIT. Each year over
250,000 of India's best students apply to IIT
and less than 2,000 are admitted. We then
recruit from the top of the class of this
already elite group of graduates. These expert
minds mirror a team with high intellectual
capacity and capability to deliver
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5. How does Rheal price
its projects?
Ans. Rheal prices its projects
according to the development effort required.
There are two popular models:
- Fixed Price Model – You gives us the
requirements. Rheal estimates the time
and resources involvement and comes to a
fixed price. A project plan is made and the
payments are linked to important
deliverables. Any changes to the
requirements are seen as ‘Change Request’
and are charged for the extra time required.
- Resource Allocation Model – You gives us
loose requirements. We give a ballpark time
and resources involvement required. A basic
project plan is made. All changes made to
the requirements are included in the
project’s scope – the project plan is
accordingly modified. The resources used are
billed on a monthly basis.
In an outsourcing deal with Rheal, you
are always in control. The prototypes/staged
deliveries and the regular communication keeps
you updated, and the payments are requested on
specific deliveries and after you are happy.
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6. What type of processes
does Rheal have in place?
Ans. At Rheal, we ensure through
proper planning that the project doesn't move
away from its targeted goals while the
customer gets a clear definition of the
project and is in the know of the project
status and has ready access to project
deliverables at any point of time.
To ensure the timely and quality delivery for
100% client satisfaction we implement the
following:
- Prototypes & Staged Deliveries
- Weekly Status Reports
- Comprehensive Bug Management
- Configuration Management
- Knowledge Management System
Know more about our
Processes
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7. How does Rheal
ensure quality?
Ans. We implement the Software Quality
Assurance (SQA) process that addresses the
quality assurance needs at every phase of the
development cycle. Our QA team has developed a
focused quality control checklist. In
addition, we also have a comprehensive Quality
Testing Checklist which ensures that every
solution delivered by Rheal measures up to
the highest possible international standards
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8. Is the code documented?
Ans. A project is not deemed complete
until proper documentation is provided. We
believe it is our professional responsibility
to provide well-documented code. It also helps
us in future projects to enhance functionality
if and when the Client requires it.
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9. How do I know what's
going on as the project progresses?
Ans. All project information, for
example requirements, design documentation,
user documentation, tasks and defects, are
available on a 24/7 basis on our Project
Information System. Additionally, every
Project has an unbilled Project Manager
as Signed to it, so as to offer the Client a
single point of contact. It is one of the
primary responsibilities of the Project
Manager to keep the Client updated.
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10. Who owns the rights
for the source code?
Ans. All rights to the work is with
the Client. This includes documentation,
source code, binaries etc. which the Rheal
team develops in the course of the project.
All this is part of the delivery made to the
Client. With Rheal, you will never be held
hostage in another part of the world.
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Offshore Software
Outsourcing
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